|
The authentication mechanism in general use is called POP-Before-Relay. Which in practice, means that to use SMTP you must have a POP3 email account on the same server which you are using to SMTP email from.
When you 'POP' your mailbox and collect email, simultaneously it registers your IP address in a special 'allowed' table, and a relay window is opened for your current IP address, and you can send email via the SMTP server. The window is opened for 15 minutes or so, then it closes. POPing the mailbox re-opens it again.
 For this to work successfully, make sure that 'My server requires authentication' is checked on the 'Servers' tab in your account settings.
The mechanism is reasonably stable and reliable working without a problem in 99% of cases, however there are occasions when people are connecting from proxy IP addresses, or behind some firewalls and will get denied relaying of their email.. An error message saying Relaying denied is shown in the mail client's error dialog box is the usual result.
Generally speaking, this happens mostly on business or corporate networks, and occasionally when connecting remotely through a hotel or other wireless point, particularly when abroad. There is nothing that you can do to bypass these issues apart from try connecting from another location.
Where the issue is on a corporate network, you will need to get the company network engineers to reconfigure the network to enable access to port 25 on remote servers.
If you are getting a problem on your local PC, then the problem might be firewall related, if it isn't something simple like a miss spelling of mailserver name or username/password (or not having 'My server requires authentication' checked and enabled). Don't overlook checking the obvious causes before you go off tinkering with your computer's settings!!
You might try checking to see if port 25 is blocked by doing the following
|